We built ReviewVault to be simple to install, fast to set up, and flexible enough to work on any WordPress site. If you get stuck at any stage, we’re here to help.
Contact support
Email: support@wpreviews.co.uk
To keep things quick, please include:
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Your website URL (or staging URL if available)
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A short description of the problem and what you expected to happen
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Screenshots (or a short screen recording) showing the issue
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Your WordPress version, theme name, and any page builder you’re using
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The ReviewVault plugin version you have installed
If the issue relates to imports, attach the CSV you tried to import (or a small sample of it). If it’s a display issue, include the page link and the shortcode you’re using.
What we can help with
We regularly help customers with:
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Installing and updating ReviewVault
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Setting up the submission page and form fields
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Importing reviews from CSV and mapping columns correctly
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Display shortcodes (All Reviews, Carousel, Badge) and layout tweaks
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Styling conflicts with themes or builders (text colours, spacing, responsiveness)
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Source labels and verified settings
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Basic WooCommerce setup for pricing pages and purchase flow
Typical response times
We aim to reply as quickly as possible during UK business hours. If your request is urgent, put URGENT in the subject line and tell us what deadline you’re working to.
Before you email
A couple of quick checks often solve issues immediately:
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Clear any cache plugin and hard refresh the page (Ctrl+F5)
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Confirm the shortcode is copied exactly as shown in your ReviewVault settings
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Make sure your imported CSV includes required columns (for example “content” for review text, where required by your import screen)
Our approach
We’ll give you clear, practical steps to fix the issue with minimal back-and-forth. If we need more detail, we’ll tell you exactly what to send so we can diagnose it properly.
Thanks for using ReviewVault — we want your demo and live site to look sharp and convert well.